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MSC Industrial Supply Co. National Accounts Team Manager in Atlanta, North Carolina

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 2884

Employment Type : Full Time

Job Category : Sales / Business Development

Work Location : Atlanta, GA (Branch)

State or Province : North Carolina (US-NC)

Potential Work Location : United States : Alabama : Birmingham || United States : Florida : Jacksonville || United States : Florida : Orlando || United States : Florida : Tampa || United States : Georgia : Atlanta || United States : North Carolina : Charlotte


The National Account Team Manager will be responsible for directing the NAM (National Account Manager) team to ensure that they deliver ultimate profitable sales growth. The National Account Team Manager oversees the National Account Manager’s daily sales activity, meets with major clients, draws up sales reports, and designs new and more effective sales strategies.


  • Leads team of National Account Managers in all phases of national account program. Responsible to hire, train and develop future NATMs.

  • Establishes clear and concise development programs for all associates to help them obtain their professional goals. This includes individual contributors, management candidates or others who desire to pursue other career opportunities within MSC.

  • Responsible for team sales and contribution margin growth as budgeted annually. Proactively anticipates business changes and implements additional incremental growth programs as needed to surpass annual budgets for sales and contribution margin growth. Team portfolio range from $150 million to $350 million dollars.

  • Drives all MSC strategic initiatives for sales and contribution margin growth. Targets and aligns internal resources with targeted growth industry segments and customers.

  • Leads by example in ever changing business climate while adapting quickly to new challenges and communicates effectively across all team members.

  • Establish executive and director level relationships in top team accounts with potential over $5 million dollars annually.

  • Monitors customer satisfaction levels on a monthly basis for anticipated changes in customer business requirements.

  • Prepares and delivers high level financial based sales presentations.

  • Renews customer agreements without RFP whenever possible. Negotiates and renew enterprise national account contracts.

  • Holds team accountable for maintaining consistent call pattern or cadence across large site and HQ locations.

  • Proactively maintains working relationship with field leadership team to align resources needed to meet customer needs. Specifically communicates resources needed to drive high compliant contracts.

  • Effectively balance MSC best interest in terms and conditions against customer requirements. Prepare detailed financial models documenting customer performance over the life of an agreement. Communicate financial performance expectations and shortfalls across leadership teams. Takes initiative to renegotiate agreements with underperforming customers.

  • Represents national accounts in e-business cross-functional initiatives.

  • Establishes and maintains a working relationship with key MSC Marketing, Product, and Accounting department associates to keep abreast of current and new products/services.

  • Provides management with all required sales and expense reports.

  • Develops a departmental budget and ensures adherence to budget.

  • Supports and emphasizes a positive relationship between National Account Managers and MSC field leadership, corporate support liaisons and other MSC associates.

  • Work closely with MSC sales leadership and Human Relations Business Partner to hold associates accountable to meet or surpass performance expectations.

  • Provides training and support as needed to position associates for success.

  • Documents consistent under performance below job expectations on a regular basis and changes in behavior needed to drive associate success.

  • Take corrective action up and including termination for associates consistently performing below expectations.

  • Performs all duties inherent in the role of MSC Manager as defined by the MSC Code of Conduct including hiring, termination, review, and development of associates.

  • Drives the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.

  • Participates in special projects and performs additional duties as required.


  • A Bachelor’s Degree in Business preferred or equivalent experience.

  • Five years sales experience negotiating national account agreements and building financial based proposals preferred or equivalent experience.

  • Five years management experience leading national account teams or proven MSC experience leading cross functional teams multiple times, while continuously accomplishing team goals. (i.e. Team building skills, leading projects, leadership development program, and mentor/coach others).

  • Five years of demonstrating progressive growth in job competences and responsibilities.

  • Proven track record of successfully achieving sales targets.


  • Leadership change agent. Quickly adapts and leads others thru changes in business environment.

  • Superior sales coach. Quickly analyzes associates selling strengths and weaknesses.

  • Excellent presentation and communication skills are required. Leads by example.

  • Strong track record of developing individual contributors and future leaders. Previous involvement in mentorship and protégé programs is helpful.

  • Thrives in a competitive leadership role. Proven pattern of success in past accomplishments.

  • Leadership style rewards success and holds associates accountable for performance

  • Computer literacy and proficiency in word processing, spreadsheet, and presentation software is required.

  • Substantial knowledge of e-business as it relates to national accounts is required.

  • Strong finance and business acumen. Significant experience with financial based business proposals is a must.


  • A valid driver’s license and the ability to travel extensively is required.



People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.