MSC Industrial Supply Co. Credit Operations Specialist- National Accounts in Davidson, North Carolina
Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.
Requisition ID : 1896
Employment Type : Full Time
Job Category : Accounting/Audit/Finance
Work Location : Davidson, NC (CSC)
State or Province : North Carolina (US-NC)
Potential Work Location : United States : North Carolina : Davidson
BRIEF POSITION SUMMARY:
Responsible for analyzing, reporting and reconciliation of national accounts primarily concentrated in MRO. Work closely with on shore and off shore third party billing portals and A/P teams, consignment, vending, EDI, ERS and multiple billing methods. Root cause analysis and resolution of accounts within the portfolio required as well as the presentation of findings to management and customers as needed
DUTIES and RESPONSIBILITIES:
Reconciles and manages National Accounts by identifying root causes impacting order to payment process.
Thorough data analysis to determine process owners and coordinate communication necessary to create awareness. Develop, communicate and implement a plan of action.
Coordinate and lead required conference calls by providing a detailed description of the issue as well as the aging impact to the accounts.
Create and provide guidance on action items from calls/meetings and follow up as necessary to bring to completion.
Develop action plans and strategies and provide updates to management as requested.
Prepare summaries of key issues and present regularly to credit and sales management.
Gain a thorough understanding of the consignment, vending and VMI order process.
Facilitates calls to accounts, sets up meetings with customers and the National Account Mgr., suggests new processes to effect the reconciliation of past due receivables for assigned portfolio.
Reconciles all charge backs and coordinates reconciliation projects with the National Account Managers. Prepare documentation for A/R for accurate payment application
Prepare write off detail for both bad debt and sales adjustments with detailed explanation.
Research misapplied payments, short paid invoices, duplicated credits, freight issues, and sales tax adjustments to determine root cause solutions.
Analyze EDI transactions and ERS payments in detail.
Develop a working relationship with National Account Managers, Outside Sales Associates, Branch Supervisors and National Account Coordinators to coordinate credit and reconciliation activities.
Responsible for customer visits and presentations to reconcile accounts and gain an understanding of internal processes.
Provides summary reports on customer account status/projects as needed.
Participates with teams that are working on customer billing, accounts receivable and platform issues.
Respond to internal and external audit requests.
Outline and detail various consignment options and provide consignment reports as necessary. Propose alternate billing methods for compliance with customer requests and MSC capabilities
Perform the necessary tasks associated with third party billing platforms including but not limited to account establishment, invoice submission, payment tracking and reporting.
Participate and/or present large account issues to senior management as needed.
Have detailed knowledge of the EDI and understand the process from beginning to end. Identify areas of weakness and opportunities for improvement.
Full understanding of DSO and the effect on aging and customer trends. Provide/recommend solutions to improve DSO.
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
Participation in special projects and performs additional duties as required.
EDUCATION and EXPERIENCE:
High School diploma or equivalent is required; college degree preferred.
Minimum of three years of commercial credit, collections or A/R experience required. A college degree in a Business-related field may be a substitute for the experience requirement.
Excellent oral and written communication skills are required.
Knowledge of SAP preferred and intermediate PC skills in Excel and Word required.
Excellent problem solving skills
- A valid driver’s license and the ability to travel up to 5% of the time may be required.
People. Collaboration. Insight. That’s how you build something that works.
Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.
If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.