MSC Industrial Supply Co. Identity & Access Management Specialist in Davidson, North Carolina

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 206

Employment Type : Full Time

Job Category : Information Technology

Work Location : Davidson, NC (CSC)

State or Province : North Carolina (US-NC)

Potential Work Location : United States : North Carolina : Davidson


The Identity and Access Management (IAM) Specialist III is responsible for supporting mission-critical business areas such as Financial, Procurement, Business Development, Collaboration, IT Service Operations, and Human Resources. This individual develops, maintains, and supports associates that includes network access, database and system components, and remote access. In addition, the individual will work actively with Support teams to solve business problems with system and process solutions that fit MSC standards.


  • Support existing Identity and Access Management program through the implementation of key IAM technologies and services.

  • Create IT related accounts including Active Directory, AS400 and VPN accounts.

  • General offboarding activities such as disabling network accounts and removal of access.

  • Consultant account extensions in Active Directory and AS400.

  • Work closely with the Service Desk on escalations and First Call resolution opportunities.

  • Adhere to production system access policies and guidelines.

  • Grant IT Development Access to production systems.

  • Collaborate with Human Resources teams with onboarding discrepancies and incidents.

  • Assist with project activity that requires IAM expertise.

  • Perform SAP S/4 HANA Security administration including troubleshooting access issues.

  • Process workflow functionality in SAP GRC Access Request Management Configuration of new roles within SAP GRC Business Role Management.

  • Work with team members and Service Desk agents on SAP security and controls concepts (basic User and Role maintenance, implementing Access Control, etc.)

  • Work with Audit department on annual ACCS certification process.

  • Assist Audit with related compliance requests.

  • Report any data discrepancies to Internal Audit and IT Management.

  • Processing of provisioning/ de-provisioning activities.

  • Remote Support access and distribution of RSA tokens.

  • Assist with report generation and notifications for associates RSA account expirations

  • O365 modifications such as mailbox creation, add/removal of associates in distribution lists.

  • Keep up to date with O365 license inventory.

  • Manage the ServiceNow queue related to the IAM Team.

  • Provide ServiceNow reports when requested.

  • Ensures the confidentiality of sensitive information.

  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.

  • Participation in special projects and performs additional duties as required


  • Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.

  • 5-7 years of related systems support experience and customer service.


  • Knowledge and awareness of current information technology products, services, and solutions.

  • Knowledge of systems engineering principles, methods, and techniques.

  • Experience in network services; Active Directory & AS400.

  • Experience with O365 and cloud services.

  • Experience with PowerShell scripting.

  • Experience with remote access services such as RSA.

  • Experience in troubleshooting of complex enterprise-architected systems on multiple platforms.

  • Must be able to work well with staff members and user community, especially with senior business management staff.

  • Person must be able to interact with employees at all levels of the company.


  • Experience with Security, Audit and compliance frameworks/standards; SOX ITIL, etc.

  • Experience with SAP Security and SoD (segregation of duties) analysis, provisioning of SAP Roles/Groups.


  • A valid driver’s license and the ability to travel up to 5% of the time may be required.


People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.