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MSC Industrial Supply Co. Team Manager of Business Implementation Solutions Projects in Davidson, North Carolina

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 1504

Employment Type : Full Time

Job Category : Sales Operations

Work Location : Davidson, NC (CSC)

State or Province : North Carolina (US-NC)

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This position manages a team of Business Solutions Implementation Project Mgrs. and Customer Data Specialists who plan, schedule and manage the implementation of MSC solutions within new and existing customers.as outlined in an agreed upon statement of work(SOW). Additionally, this manager is responsible for the development of strategies that deliver continuous improvement to our business solution implementation processes focused on improved timelines, quality and customer satisfaction.

  • Responsible for the direct management, coaching and development of a team of between 4-6 Business Solutions Implementation Project Managers and 5-6 Customer Data Specialists.

  • Responsible for the achievement of all revenue acceleration related goals associated with assigned business solution implementation projects.

  • Develops strategic plans and manages execution to improve efficiency and productivity of implementation related project and customer data management processes.

  • Maintains regular oversight and is accountable for the overall success of business solution implementation for any team assigned projects.

  • Engages and influences cross functional sales and departmental leadership to ensure successful implementation of MSC business solutions within our customers.

  • Maintains a funnel of prospective customers that require project management support and works closely with sales leadership to qualify and prioritize team work assignments.

  • Develops and manage risk mitigation plans where necessary to ensure project success up to and including intervention and oversight of project plans where necessary.

  • Manages departmental budgets, attendance and associate performance evaluations per MSC direction.

  • Provides regular performance updates to Sr. Leadership on active projects, continuous improvement efforts and overall results to identified performance Goals and Objectives.

  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.

  • Participation in special projects and performs additional duties as required.

EDUCATION and EXPERIENCE:

  • Bachelor’s Degree is required with study in Business, Supply Chain, Distribution or Marketing preferred.

  • Minimum of 5 years’ professional experience in Supply Chain, Sales or Sales support is required

  • Minimum of 3 years’ experience managing associates is required.

  • Minimum 3 years of project management experience is required.

  • Strong understanding of manufacturing background or Supply Chain is preferred

  • Experience with Lean/Six Sigma continuous improvement practices preferred.

  • CAPM or PMP certification preferred

SKILLS:

  • Advanced proficiency in spreadsheet and Excel skills required

  • Computer literacy and proficiency in word processing required

  • Excellent analytical and data manipulation skills are required.

  • Excellent oral and written communications skills are also required.

  • Ability to manage across multiple projects simultaneously required

  • Microsoft Project and Visio applications experience preferred.

OTHER REQUIREMENTS:

  • A valid driver’s license and the ability to travel up to 50% of the time may be required.

Why MSC

People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.

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