MSC Industrial Supply Co. Sr. Instructional Designer - Davidson NC or Atlanta GA in Davidson, Oklahoma

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 2078

Employment Type : Full Time

Job Category : Learning and Development

Work Location : Davidson, NC (CSC)

State or Province : North Carolina (US-NC)

Potential Work Location : United States : Georgia : Atlanta || United States : North Carolina : Davidson

This position can be located in Atlanta or Davidson NC



  • Master’s degree or the equivalent work experience required.

  • 5+ years of Instructional Design required.

  • 2+ year of training experience required.

  • Knowledge of Instructional Design methodologies required.

  • Experience in rapid e-learning authoring and multimedia development tools, required [i.e., Adobe Captivate, Articulate 360 (Storyline, Rise), Adobe Presenter, and Adobe Creative Cloud (Photoshop, Audition, Premiere, After Effects)].

  • Experience in Needs Analysis and Evaluation.


  • Video editing and design.

  • Experience designing sales-related training.

  • CPLP or other Instructional Design certification(s).


The Senior Instructional Designer will develop sales training solutions using instructional design methodologies, including needs analysis, design, and development. Will develop the course and program design plans for web-based, video, eLearning, self-study and face to face instructor-led training. Will also serve as a mentor to others on the instructional design team.


  • Plans and leads the training development process, including, but not limited to, course/program design, development of learning assessments at the course and program level, and development of facilitator guides using adult learning principles and instructional design methodology.

  • Serves as project manager on course development, interacts and works collaboratively and creatively with all levels of management and SME’s to ensure that design, development, and delivery of training is consistent with business initiative objectives.

  • Analyzes sales training needs and designs learning products in multiple formats (e.g. instructor-led, self-study, web-based, video, and simulation) that support business goals and improve individual performance.

  • Works with trainers and subject matter experts to gather pertinent information and to pilot/test training materials.

  • Supports the implementations by editing materials based on feedback.

  • Organizes and writes training course materials.

  • Updates training materials in conjunction with operational changes.

  • Writes policy, procedure and technical documentation.

  • Collects and assists in the analysis of resource materials.

  • Investigates new types of training and materials needed to convey learning.

  • Improves the effectiveness of training programs by identifying instructional media options.

  • Assists in the development of performance measures, achievement tests, questionnaires, simulations scenarios, and observation and performance checklists.

  • Ensures that all training materials developed are consistent with the Sales Readiness team standard.

  • Drives MSC culture within the department and throughout the company to ensure unity of vision and fulfillment of MSC’s mission.

  • Establishes instructional design processes and design/development standards.

  • Evaluates instructional technologies and assets needed for the instructional design team.

  • Coaches the instructional design team to learn and maximize use of instructional technologies according to instructional design principles.

  • Mentors new and tenured instructional designers to deliver high-quality training solutions consistent with established standards.

  • Leads the development of outsourced eLearning projects as the ID SME and project manager.


  • Master’s degree or the equivalent work experience required.

  • Minimum of five years of Instructional Design required.

  • Some training experience required.


  • Knowledge of Instructional Design methodologies required.

  • Experience in managing multiple large-scale design projects required.

  • Demonstrated ability to design and implement training solutions with a blended approach, including instructor-led, e-learning, web-based training curriculum, and learning management systems (LMS) required.

  • Experience in rapid e-learning authoring and multimedia development tools required [i.e., Adobe Captivate, Articulate 360 (Storyline, Rise), Adobe Presenter, and Adobe Creative Cloud (Photoshop, Audition, Premiere, After Effects)].

  • Computer literacy and proficiency in word processing, spreadsheet and presentation software required.

  • Excellent written and oral communication skills required.

  • Coaching and influencing/driving change

  • Strong project management and organizational skills with sensitivity to deadlines required. * Demonstrates analytical and problem-solving skills, as well as a strong commitment to customer satisfaction required.

  • Knowledge of industrial distribution, sales, and/or manufacturing preferred.


  • A valid driver’s license and the ability to travel up to 10% of the time are required.


For 75 years, our Company has earned a reputation for providing customers with the best products and unparalleled service. We are a broad-line distributor of metalworking and maintenance, repair and operations solutions and services. As a leading distributor, top manufacturers count on our Company to deliver. We help customers drive productivity and cost savings by leveraging technology, our supply chain expertise and quick delivery of our vast product line. From our founder Sidney Jacobson selling tools out of the trunk of his car in 1941 to becoming a publicly-traded Fortune 1000 company currently with $2.9 billion in annual sales, we continue to be positioned for growth.

Integrity. Respect. Community. Customer driven. Passion for greatness.

These are the hallmarks of our unique culture that we value as (confidential company )associates and are integral to (confidential company) growth. Our environment is fast-paced, dynamic and team-oriented. We view change as an opportunity to continually provide innovative solutions to our customers. We’re committed to maintaining a positive work environment and having an open door policy to ensure we listen to our associates. We share information, work hard and celebrate our accomplishments.



REPORTS TO: Sr Manager, Sales Readiness

REMOTE WORK: Remote work available

TRAVEL: Up to 10% of the time

VISA: Visa sponsorship not supported

Job Type: Full-time


People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.