MSC Industrial Supply Co. Customer Care Representative, Ecommerce (8:30am-5:30pm) in Harrisburg, Pennsylvania
Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.
Requisition ID : 556
Employment Type : Full Time
Job Category : Customer Care / Contact Centre
Work Location : Harrisburg, PA (Whse)
State or Province : Pennsylvania (US-PA)
Potential Work Location : United States : Pennsylvania : Harrisburg
E-Commerce Customer Care RepresentativeMSC is growing—and going—strong. We seek someone with exceptional email, text and chat communication skills to respond to all types of customer inquiries. In this role, you will apply your e-commerce knowledge and skills in a highly dynamic environment to foster customer engagement, account retention and revenue generation.HOW YOU’LL CONTRIBUTEUse your helpful, can-do personality and your product and sales knowledge to foster customer satisfaction.
Respond to incoming emails, chats, and texts to sell MSC products, assist customers with electronically generated orders, requests, concerns and questions to ensure full support of e-commerce customer service functions and standards.
Resolve customer product and service issues by providing sales-related solutions.
Guide less experienced associates to resolve customer issues and increase product knowledge.
Communicate customer concerns to management to ensure the most effective and lasting resolution.
Build customer relationships through exceptional levels of service that foster satisfaction and retention.
Resolve more complex credit and collection issues.
WHAT IT TAKESThe skilled sales and customer service professional we seek should have these qualifications.
At least two years inbound/outbound telephone sales, outside sales, or customer service experience
Excellent customer service and sales skills
Solid verbal and written business communication skills using professional language and standard grammar
Computer literacy and proficiency with email, internet browsers and the Windows operating system
Basic arithmetic skills
High school diploma or the equivalent
People. Collaboration. Insight. That’s how you build something that works.
Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.
If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.