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MSC Industrial Supply Co. Data Analyst I, Cross Reference in Harrisburg, Pennsylvania

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 3116

Employment Type : Full Time

Job Category : Customer Care / Contact Centre

Work Location : Davidson, NC (CSC)

State or Province : Pennsylvania (US-PA)

Potential Work Location : United States : Pennsylvania : Harrisburg

BRIEF POSITION SUMMARY:

The Level 1 Data Analyst works to ensure the smooth processing of projects as they are received so they can be returned to the requestor and/or customer in a timely manner. This includes logging the cases in the appropriate List Log and working with the Cross-Reference Associates to give clear instructions. Additionally, work will be conducted within List Manager.

DUTIES and RESPONSIBILITIES:

  • Prepares and organizes customer files (Microsoft Excel, PDF files, and emails) to be placed into the List Manager upload template.

  • Prepares customer files to be returned to the Sales Team with appropriate Cross Reference information.

  • Communicates status of requests between the Sales Department and the Cross-Reference team.

  • Organizes Cross Reference requests for the team based on timelines provided by Sales in order to meet the customers’ expectation.

  • Maintains project request cases in Salesforce and updates the project log reporting software for current and past requests.

  • Develops department reporting as requested.

  • Project review to ensure project owner has supplied adequate information

  • Complete tasks based on timelines mutually agreed upon by the requestor and the RFQ team to meet customer expectations.

  • Remains up to date with all cross-reference functions in order to provide additional resources when required.

  • Participates in special projects and performs additional duties as required

  • Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.

    EDUCATION and EXPERIENCE:

  • High school diploma or equivalent is required

  • Minimum of two years industry experience is preferred.

  • Minimum of one-year Cross Reference and Sourcing preferred.

SKILLS:

  • Basic proficiency in Windows PC as well as the Internet is required

  • Proficiency in advanced Excel skills necessary to manipulate data for uploading and downloading functions preferred. (V-lookup, text to columns, formulas, concatenate, sort, filter)

  • Proficiency in the AS/400 sales related functions required

  • Good verbal and written communication skills are required.

  • Familiarity with a variety of industrial products is preferred

  • Strong time management and organizational skills required.

Why MSC

People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.

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