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MSC Industrial Supply Co. Inbound Customer Service Representative in Louisville, Kentucky

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.

Requisition ID : 3839

Employment Type : Full Time

Job Category : Customer Care / Contact Centre

Work Location : Louisville, KY

State or Province : Kentucky (US-KY)

Potential Work Location : United States : Kentucky : Louisville

  • Answers inbound calls to sell MSC products in accordance with MSC Culture and Customer Service standards.

  • Resolves customer product and service issues by providing sales-related solutions utilizing the most common sources of information. Consults with other associates to locate alternative sources of information.

  • Provides customer service, in accordance with MSC standards, to ensure customer satisfaction, account retention, and revenue generation.

  • Communicates customer concerns to management to ensure the most effective and lasting problem resolution.

  • Resolves basic credit and collections issues to enhance customer service.

  • Provides customer service using all tools available including, but not limited to, email and the Internet.

  • Identify and upsell MSC products where applicable to satisfy customer needs.

  • Recommend team sales process improvements to drive profitability for each customer order.

  • Utilize WEBSOE and software to increase sales and fuel customer satisfaction.

  • Learns and fosters the MSC Culture in the branch and throughout the company to ensure unity of vision and fulfillment of MSC’s Mission.

  • Participates in special projects and performs additional duties as required.


  • A High School Diploma or the equivalent required.

  • 0-2 years inbound/outbound telephone sales or outside sales or customer service experience required. Industry experience preferred.


  • Knowledge of basic arithmetic is required.

  • Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.

  • Good oral and written communications skills and the ability to work a varying schedule is also required.


  • A valid driver’s license is required.

  • The ability to lift up to 50lbs may be required based on branch location (not all branches)


People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.