MSC Industrial Supply Co. Intern, IT in Melville, New York

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 1070

Employment Type : Part Time

Job Category : Information Technology

Work Location : Melville, NY (CSC)

State or Province : New York (US-NY)

Potential Work Location : United States : New York : Melville

For currently enrolled students only.BRIEF POSITION SUMMARY:

The IT Intern will be involved in researching and analysis for various efforts in regards to business intelligence and data analytics with the goal of enabling rapid decision making and corrective actions to improve the performance of service delivery of IT services and to provide IT Infrastructure and Operations Managers with information needed to continually improve customer satisfaction and enable efficient service delivery. In addition, the IT Intern will design, propose and create dashboards and reports using different tools/applications. The IT Intern will have the opportunity to present findings and recommendations to IT management and will also have the opportunity to participate in departmental meetings within the department to gain better knowledge of the operations.

DUTIES and RESPONSIBILITIES:

  • Reports into the IT Service Desk Manager

  • Performs analysis and uses tools to mine data from data sources (internal and external sources), repositories and databases

  • Develops information dashboards based on key metrics and service level agreements (SLAs) defined by IT management

  • Ability to communicate at various levels of IT organization

  • Ability to present findings, deliver presentations and drive discussions with IT Management

  • Must possess analytical skills and software skills to extract and transform data into meaningful output

  • Ability to problem-solve based on the data analysis performed

  • Ability to recommendation solutions based on trends, tendencies and anomalies in data

  • Working knowledge of SQL

  • Knowledge of (or proficiency in) Power BI Microsoft tools or capability to learn quickly

  • Evaluate tools that can improves productivity and efficiency

  • Ability to manage time wisely and efficiently

  • Knowledge of ServiceNow a plus

  • Documents requirements for projects that he/she works on

  • All work will adhere to all policies and standards set within Infrastructure and Operations in IT

  • Works closely with various members of IT management

  • Supports assigned manager with project work

  • Presents intern project results to IT leaders

  • Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission

  • Participates in special projects and performs additional duties as required

EDUCATION and EXPERIENCE:

  • High School diploma required.

  • Must be enrolled in an accredited college or university

  • IT work experience a plus

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.