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MSC Industrial Supply Co. Manager, Software Quality Assurance & Collaboration Tools in Melville, New York

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 2473

Employment Type : Full Time

Job Category : Information Technology

Work Location : Melville, NY (CSC)

State or Province : New York (US-NY)

Potential Work Location : United States : New York : Melville


The Manager, Software Quality and Collaboration Solutions will be responsible for overseeing the MSC Software Quality Assurance and the Collaboration Teams, along with the Disaster Recovery, and Change Management processes. The Manager will be responsible for the strategic direction of the teams and the strategic direction of the companies Disaster Recovery Process and Plan.


  • Responsible for providing direction in the definition, implementation, and integration of quality principles, processes, and tools into the design and development of software and IT processes. Ensures that quality methods and procedures are practiced.

  • Responsible for researching, developing, and implementing testing methods and procedures. Ensures that processes are in place for applications and systems so that they comply with established quality standards and meeting the business requirements.

  • Responsible for all quality control and coordination of all manual and automated testing and certification of applications, systems, and networks. Ensure IT products meet the highest quality standards.

  • Champions the application of quality principles in IT processes through training, meeting and team facilitation, and communication programs.

  • Mentors team leads on quality principles and project management processes.

  • Set long-term goals, technical direction and vision for the Quality Assurance Team, including test tracking and automation tools.

  • Provide recommendations and consulting on methodologies and approaches to improve overall product quality.

  • Analyzes best-in-class processes, establishes customer satisfaction metrics, and understands the interaction and relationship of business operations, applications, operating systems, and network processes.

  • Acts as a project leader and a subject matter expert on multiple and complex QA related projects.

  • Manage third party partners to ensure delivery of quality products and services. Manages the offshore QA competency. Analyze relationships to identify opportunities for cost savings and leverage.

  • Manage long-term vision & execution for non-production environment upgrades and data refreshes.

  • Develop and Maintain Change Control Processes. Continually reviewing the process for potential improvements.

  • Ensure all documentation is maintained for Internal Audit purposes.

  • Works closely with Internal Audit and Information security to ensure that all PCI compliance items and Sarbanes-Oxley compliance items are addressed as part of Change Management processes.

  • Interface with IT Development and IT Operations Support teams to get necessary data to improve change management quality and supportability.

  • Set long-term team goals, technical direction and vision for the Collaboration Team.

  • Ownership and support of all Collaboration Tools.

  • Analyze tools to identify opportunities to replace / expand.

  • Build competency using offshore resources for sustainability of IT tools.

  • Actively participates in cross-functional team/task forces working closely with the user community applying an IT/Business perspective to identify and prioritize opportunities for improvement.

  • Liaises with and ensures that the IT Services Development team provides cost effective, high quality solutions to meet business requirements.

  • Provide Leadership in the designing, configuring, implementing, advocating and supporting IT Collaboration Tool development, deployment and usage.

  • Conducts periodic plan reviews, maintains and improves all Disaster Recovery (DR) governance documentation. Develops Disaster Recovery (DR) plans, oversees testing, emergency response and recovery. Guides the selection of operating strategies for the continuation of the business within a recovery time objective. Maintains and evolves the DR Operating Model, templates and tool set. Assists with the maintenance of Crisis Management plans, as well as managing response to a business disruption.

  • Coordinates testing and ensures completion of DR test documentation including test plans, playbooks, after action reports, issue logs and DR Plan updates.

  • Creates strategic relationships with Information Security, IT Infrastructure and Operations, application teams and third-party service providers for ensuring completeness of DR plans.

  • Acts as a central point of contact for Disaster Recovery governance with all related areas for technology.

  • Identifies, assesses and monitors DR risks through remediation.

  • Ensures the confidentiality of sensitive information.

  • Analyzes best-in-class processes, establishes customer satisfaction metrics, and understands the interaction and relationship of business operations, applications, operating systems, and network processes.

  • Manage department level budgets and project budgets.

  • Performs all duties inherent in the position of MSC Manager as defined by the MSC Code of Conduct including hiring, termination, review, and active development of associates toward mutually agreed upon career paths.

  • Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.

  • Participates in special projects and performs additional duties as required.


  • Bachelor’s Degree in Computer Science or related degree is required.

  • Minimum 3 years managing IT teams, with at least two years managing Quality Assurance required

  • IT experience in an environment that features large databases, high transaction volumes, E-Commerce, and EDI and XML preferred.

  • 5+ years project management experience is required.

  • Vendor and Budget Management experience required.

  • Strong team building, people management experience and Off-shore team experience required.

  • Relevant technical professional certifications preferred.

  • Experience with SAP highly preferred.


  • Strong understanding of Quality Assurance and System Testing Processes.

  • Strong understanding of Testing Automation technology and techniques.

  • Proven record of building, managing, and directing a team.

  • Experience with domestic and offshore QA teams.

  • Proven ability to influence changes to standards/process/practices.

  • Ability to perform well in a cross-functional role.

  • Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals.

  • Experience in multiple software development product lifecycles from conception to delivery in complex functional and technical environments.

  • Solid hands-on experience in designing, developing, and maintaining application test/scripts, establishing a test and QA infrastructure, and test automation.

  • Excellent Written communication and documentation skills are required.

  • Excellent verbal communications skills are required.

  • Strong team building and people management experience is required.


  • A valid driver’s license and the ability to travel up to 10% of the time are required.


People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.