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MSC Industrial Supply Co. Inventory Management Specialist III in New Castle, Delaware

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.

Requisition ID : 3361

Employment Type : Full Time

Job Category : Field Service Operations

Work Location : New Castle, DE

State or Province : Delaware (US-DE)

Potential Work Location : United States : Delaware : New Castle


Under limited supervision, the IM Specialist – Level III is an advanced inventory management specialist able to mentor and perform duties such as but not limited to: complex sales support up to the C-Suite level, complex installations and data collection, vending machine diagnostics and maintenance and training. The level III IM Specialist is expected to have a mastery of tasks pertaining to the installation and maintenance of vending machines.


  • Be proficient, able to mentor team associates and capable of performing vending sales support processes including but not limited to: C-Suite customer engagements, complex implementations, customer item data collections, solution discovery, asset tracking and management, cancellations, post-install support, etc.

  • Supports all designated team goals and objectives.

  • Supports the inventory management needs of the internal and external customer in a timely manner.

  • Maintains accurate records following all MSC policies and procedures documented in the associate handbook.

  • Assist with all phases of the IM Specialist new hire onboarding process when applicable.

  • Interacts with customers and associates in a positive and constructive manner.

  • In support of MSC’s Lean initiatives, evaluate, document and recommend changes in methods and procedures to maximize efficiency and promote overall team success.

  • Support Standard Operating Procedures.

  • Participates in special projects and performs additional duties as required.

  • Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.


  • An Associate’s Degree or the equivalent is required

  • Three years of general sales experience is required (outside sales, solutions sales, etc.)

  • Min 2 years supporting value-added customer solutions / inventory management programs required

  • Experience troubleshooting hardware and/or software preferred

  • Knowledge of MSC-like product lines/services & MSC experience is preferred

**PLEASE NOTE: MSC associates having successfully completed three years on the inventory management team qualify for this role. Three years IM experience is equivalent to the requirements listed above. SKILLS:

  • Selling & negotiation skills required

  • Organizational & time management skills required

  • Computer literacy & proficiency in word processing, spreadsheet & presentation software required.

  • Excellent oral and written communication skills required


  • A valid driver’s license & the ability to travel 75-85% including overnight is required.

  • Must possess basic knowledge and use of hand and power tools.

  • Able to perform physical activities such as lifting up to approximately 50 lbs.

  • Ability to work in various types of industrial environments

  • Must adhere to customer specific requirements such as wearing hardhats, safety glasses, steel toe shoes, etc.


People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.