MSC Industrial Supply Co. Customer Service Representative in Omaha, Nebraska
Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.
Requisition ID : 2144
Employment Type : Full Time
Job Category : Customer Care / Contact Centre
Work Location : Omaha, NE (Deco)
State or Province : Nebraska (US-NE)
Potential Work Location : United States : Nebraska : Omaha
Identify and resolve complex production problems
Provide analysis and support for projects and requests, including negotiation andcoordination with other teams and IS project teams regarding issues and the ability to meet delivery targets
Collaboration with geographically and culturally diverse cross-functional teams
Provide project management support for smaller projects, wave of sprint based initiatives
Consult with management on business needs, process improvement opportunities and operational effectiveness
Provide production support run book and SOP documentation for assigned production applications of complex systems.
Analyze processes, recommend process improvement and write formal documentation
Ability to work with technical teams Network/Windows/Unix/DBA resources and achieve timely results
The ability to work with business teams in the execution of project related and process related activities
Develop on process improvement opportunities
Distribute project workload effectively within the team, with other teams and external groups to meet committed dates
Understand future directions and enhancements of assigned application and process
Develop and report metrics associated with system performance and project execution progress
Actively participate or lead local / global projects efforts as required by IT Management
Actively seek and lead process improvements activities either locally or globally as required
Responsible for all levels of administration, documentation and support of regional and global migration activities
- 8+ yrs of related IT experience. Bachelor’s Degree or equivalent work experience and appropriate certificates. Has expert knowledge in functions they support. Expert knowledge in multiple languages, operating systems and tools. Strong understanding of complex business processes/functions.
The ideal candidate will have:
Technical lead with hands on experience of multi-site/server environment
Strong Active Directory skills
Strong background in Windows, Unix, Linux environments and Mainframe zOS
Experience with SQL 2008/2012/2014
Experience of Microsoft Lync 2013
Experience of Office 2010 and 2013
Attitude of continuous system improvement
Educated to degree level or equivalent
High level expertise in the implementation, support and troubleshooting of production environments
Experience with process documentation and process documentation tools (such as Visio)
Must be able to take lead responsibility for support of a production application, including taking a root cause approach to problem solving
Detail oriented with proven leadership, data gathering, analytical and problem solving skills
Experience with project and SDLC methodologies
Prior experience in managing complex organizational relationships
Ability to work across multiple business units on complex initiatives and the capacity to build and motivate adhoc teams
A passion for driving performance improvement and cost savings
Good project management and problem solving skills
Strong communications capabilities to senior management, vendors and peers
Desire to dig into detail but also to recognize the big picture
People. Collaboration. Insight. That’s how you build something that works.
Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.
If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.