MSC Industrial Supply Co. Customer Service Representative in Omaha, Nebraska

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 2144

Employment Type : Full Time

Job Category : Customer Care / Contact Centre

Work Location : Omaha, NE (Deco)

State or Province : Nebraska (US-NE)

Potential Work Location : United States : Nebraska : Omaha

  • Identify and resolve complex production problems

  • Provide analysis and support for projects and requests, including negotiation andcoordination with other teams and IS project teams regarding issues and the ability to meet delivery targets

  • Collaboration with geographically and culturally diverse cross-functional teams

  • Provide project management support for smaller projects, wave of sprint based initiatives

  • Consult with management on business needs, process improvement opportunities and operational effectiveness

  • Provide production support run book and SOP documentation for assigned production applications of complex systems.

  • Analyze processes, recommend process improvement and write formal documentation

  • Ability to work with technical teams Network/Windows/Unix/DBA resources and achieve timely results

  • The ability to work with business teams in the execution of project related and process related activities

  • Develop on process improvement opportunities

  • Distribute project workload effectively within the team, with other teams and external groups to meet committed dates

  • Understand future directions and enhancements of assigned application and process

  • Develop and report metrics associated with system performance and project execution progress

  • Actively participate or lead local / global projects efforts as required by IT Management

  • Actively seek and lead process improvements activities either locally or globally as required

  • Responsible for all levels of administration, documentation and support of regional and global migration activities

Job Requirements

  • 8+ yrs of related IT experience. Bachelor’s Degree or equivalent work experience and appropriate certificates. Has expert knowledge in functions they support. Expert knowledge in multiple languages, operating systems and tools. Strong understanding of complex business processes/functions.

The ideal candidate will have:

  • Technical lead with hands on experience of multi-site/server environment

  • Strong Active Directory skills

  • Strong background in Windows, Unix, Linux environments and Mainframe zOS

  • Experience with SQL 2008/2012/2014

  • Experience of Microsoft Lync 2013

  • Experience of Office 2010 and 2013

  • Attitude of continuous system improvement

  • Educated to degree level or equivalent

  • Working knowledge of programming languages and scripting such as KSH, Bash, Python, .Net,Java, JSP, SQL, JavaScript, HTML

  • High level expertise in the implementation, support and troubleshooting of production environments

  • Experience with process documentation and process documentation tools (such as Visio)

  • Must be able to take lead responsibility for support of a production application, including taking a root cause approach to problem solving

  • Detail oriented with proven leadership, data gathering, analytical and problem solving skills

  • Experience with project and SDLC methodologies

  • Prior experience in managing complex organizational relationships

  • Ability to work across multiple business units on complex initiatives and the capacity to build and motivate adhoc teams

  • A passion for driving performance improvement and cost savings

  • Good project management and problem solving skills

  • Strong communications capabilities to senior management, vendors and peers

  • Desire to dig into detail but also to recognize the big picture


People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.