MSC Industrial Supply Co. On-Site Customer Service Representative in Orlando, Florida

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 742

Employment Type : Full Time

Job Category : Customer Care / Contact Centre

Work Location : Orlando, FL

State or Province : Florida (US-FL)

Potential Work Location : United States : Florida : Orlando

DUTIES and RESPONSIBILITIES

  • Answers inbound calls in a specific on-site location to sell MSC products in accordance with MSC Culture and Customer Service Standards.

  • Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates to locate the most effective sources of information.

  • Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.

  • Communicates customer concerns to management to ensure the most effective and lasting problem resolution.

  • Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.

  • Validates pricing with MSC associates prior to finalizing with customer.

  • Supports outside sales representative in various branch activities.

  • Implements and maintains an MSC VMI or CMI program in customer location to enhance revenue generation.

  • Understands and utilizes item cross over, label generation utilizing, One Button Upload, LABL, VXRF, AKAU, CROSIT and CMI Software Installation.

  • Assists in the Identification, Collection and logging of all available Cost Savings Statistics.

  • Ensures excellent customer relations by responding, under manager’s or OSA's guidance, to customer needs consistent with MSC standards, Culture, and business practices.

  • Resolves customer product and service issues by providing sales-related solutions utilizing the most common source of information. Consults with other associates to locate alternate sources of information.

  • Participates at customer meetings by communicating MSC's Value Proposition and finalizes direction and strategy for alignment to customer goals and expectations with BSM and OSA. Fosters the MSC Culture in the branch and throughout the company to ensure unity of purpose and fulfillment of MSC’s Mission.

  • Participates in special projects and performs additional duties as required.

EDUCATION and EXPERIENCE

  • A High School Diploma or the equivalent.

  • 0 - 2 years inbound/ outbound telephone sales, outside sales, or customer service experience required.

  • Industry experience preferred.

SKILLS

  • Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.

  • Excellent problem solving skills are required.

  • Excellent customer service and sales skills are required.

  • Excellent oral and written communications skills are also required.

  • Working Industrial knowledge preferred.

REQUIREMENTS

  • Ability to lift items of up to 50 pounds required as needed.

Why MSC

People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.