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MSC Industrial Supply Co. Cross Reference/Sourcing Representative in Seattle, Massachusetts

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.

Requisition ID : 4371

Employment Type : Full Time

Job Category : Customer Care / Contact Centre

Work Location : Chicopee, MA

State or Province : Massachusetts (US-MA)

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POSITION ONLY AVAILABLE IN US BRANCH LOCATIONS

DUTIES and RESPONSIBILITIES:

  • Works with the cross-reference database to convert Competitor, Manufacturer, UPC (Universal Product Code), NSN (National Stocking Number), and other nomenclature to MSC part numbers.

  • Adds non cross-referenced items (not currently in the AS400 database) into the competitive cross reference database.

  • Makes good business decisions when crossing items for the requested quote based on guidelines provided by the project owner.

  • Complete tasks based on timelines mutually agreed upon by the requestor and the RFQ team to meet customer expectations.

  • Is persistent and quality oriented when identifying, sourcing and crossing products.

  • Maintains record status and tracking documentation as required.

  • Communicates customer/database concerns to management to ensure the most effective resolution.

  • Remains up to date with all cross-reference functions in order to provide additional resources when required.

  • Builds internal and external relationships via exceptional levels of service to ensure customer satisfaction.

  • Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.

  • Participates in special projects and performs additional duties as required.

EDUCATION and EXPERIENCE:

  • High school diploma or equivalent is required.

  • Minimum of two years industry experience is required.

SKILLS:

  • Basic proficiency in Windows PC as well as the Internet is required.

  • Proficiency in basic Excel skills necessary to manipulate data for uploading and downloading functions

  • Proficiency in the AS/400 sales related functions required.

  • Familiarity with a variety of industrial products is required.

  • Good communication skills are required.

  • Product Knowledge

  • Web SOE

Why MSC

People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.

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