MSC Industrial Supply Co. Cross Ref/Quote Rep, CustCare in Southfield, Michigan

Built to Make You Better.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career at MSC.

Requisition ID : 557

Employment Type : Full Time

Grade : NonExempt N7

Job Category : Customer Care / Contact Centre

Work Location : Southfield, MI

State or Province : Michigan (US-MI)

Potential Work Location : United States : Michigan : Southfield


Work on cross reference requests in order to increase the match rate of what is returned to our customers. This primarily includes assisting in the identification of non-catalog or non-Big Book items for quotation purposes. Additionally work will be needed identifying the equivalent MSC part number through conversion of a competitor, manufacturer or other nomenclature.


  • Locate (source) products or vendors that are non-catalog or special for the Cross Reference Team

  • Identify an MSC equivalent for products or vendors that are non-catalog or special for the Cross Reference Team.

  • Work with the cross reference database to convert Competitor, Manufacturer, UPS and other nomenclature to MSC part numbers

  • Add non cross referenced items (not currently in the AS400 database) into the competitive cross reference database.

  • Complete tasks based on timelines mutually agreed upon by the requestor and the RFQ team to meet customer expectations.

  • Make good business decisions when crossing items for the requested quote based on guidelines provided by the project owner

  • Maintains record status and tracking documentation as required

  • Remains up to date with all cross reference functions in order to provide additional resources when required.

  • Participates in special projects and performs additional duties as required

  • Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.


  • High school diploma or equivalent is required

  • Minimum of two years industry experience is required


  • Basic proficiency in Windows PC as well as the Internet is required

  • Is persistent and quality oriented when identifying, sourcing and crossing products

  • Proficiency in basic Excel skills necessary to manipulate data for uploading and downloading functions required.

  • Proficiency in the AS/400 sales related functions required

  • Familiarity with a variety of industrial products is required

  • Good communication skills are required.

  • MRO subject matter expert in at least one of the following areas:

  • Electrical

  • Hydraulics / Pneumatics

  • HVAC

  • Power Transmission

  • Pipe/Valve/Fittings


People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.